Out Of Office Online Pty Ltd (“Out Of Office”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how it may be used and shared, and the choices available to you when you use our website, complete our Customer Acquisition Diagnostic, contact us or otherwise engage with Out Of Office online.
Information you provide to us
When you complete our Customer Acquisition Diagnostic, contact us or enquire about working with us, you may choose to provide personal and business information.
This may include:
- your name
- email address
- contact number
- business or company name
- website address
- industry or type of business
- information about your products or services
- information about your customers or audiences
- current customer acquisition or marketing channels
- information about how you measure marketing or acquisition performance
- business challenges, friction points or areas you would like to improve
- growth objectives and preferred timing
- information you enter into free-text fields
- correspondence and other information you voluntarily provide
We aim to collect only the information reasonably necessary to understand your enquiry, assess whether we may be able to help and provide our services.
Information collected automatically
When you visit our website, certain technical and usage information may be collected through our website infrastructure, analytics, security tools and similar technologies.
This may include information such as your IP address, approximate location, browser and device type, referring website, pages viewed, interactions with the website and time spent on particular pages.
We use this information to understand how the website is being used, maintain security, identify technical issues and improve the experience and performance of the site.
How we use your information
We may use the information we collect to:
- respond to enquiries
- review Customer Acquisition Diagnostic submissions
- assess potential acquisition and marketing opportunities
- arrange introductory or diagnostic conversations
- prepare recommendations, proposals or scopes of work
- provide and manage our services
- communicate with prospective and existing clients
- improve our website, services and customer experience
- understand website and marketing performance
- maintain appropriate business records
- comply with legal and regulatory obligations
- send relevant marketing communications where we have an appropriate lawful basis to do so
We do not sell or rent your personal information.
Service providers and information sharing
We use third-party platforms and service providers to operate our website and business systems. These providers may process information on our behalf where necessary to perform their services.
Our current website infrastructure includes Wix.com for managed website services and may use Google services for analytics and performance measurement.
We may also use other specialist platforms or service providers where reasonably necessary to operate our business or deliver services to clients.
Where third parties process personal information on our behalf, we expect that information to be handled appropriately and only for legitimate purposes connected to the services being provided.
International processing
Some of the technology and service providers we use may process or store information outside South Africa.
Where personal information is transferred internationally, we take reasonable steps to ensure that it is processed in accordance with applicable data-protection requirements.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, provide services or meet applicable legal and regulatory requirements.
Analytics and performance information may be retained in aggregated or de-identified form for reporting and analysis.
Your rights
Under South Africa’s Protection of Personal Information Act, 2013 (POPIA), you may have rights relating to personal information that we hold about you.
Depending on the circumstances, these may include the right to:
- request access to your personal information
- request that inaccurate information be corrected
- request deletion where appropriate
- object to certain forms of processing
- withdraw consent where processing relies on consent
- opt out of direct marketing communications
You may also lodge a complaint with South Africa’s Information Regulator if you believe your personal information has been processed unlawfully.
Children
Our website and services are intended for businesses and adults and are not directed at children.
We do not knowingly seek to collect personal information from children through this website. If we become aware that such information has been submitted without appropriate authority or consent, we will take reasonable steps to remove it.
Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No website, platform or electronic storage system can guarantee absolute security. We therefore take reasonable measures appropriate to the nature of the information and the systems we use.
Changes to this policy
We may update this Privacy Policy as our website, services, technology or legal obligations change.
The latest version will be published on this page together with its updated effective date.
Contact
If you have questions about this Privacy Policy, want to exercise a privacy right, or would like us to access, correct or delete personal information we hold about you, please contact:
Out Of Office Online Pty Ltd
hello@outofoffice.online
Governing law
This Privacy Policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act, 2013 (POPIA).