Privacy Policy

Last updated: 12 August 2026

Out Of Office Online Pty Ltd (“Out Of Office”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store and protect information when you use our website, submit an enquiry or otherwise engage with us through our digital platforms.

Information we collect

When you complete our Needs Assessment form, contact us or engage with us regarding our services, we may collect personal and business information that you choose to provide.

Relevant categories include:

• full name;
• email address;
• contact number;
• business or company name;
• industry;
• website URL;
• business challenge or project information;
• approximate budget;
• services or areas of interest;
• information entered into free-text fields;
• correspondence or other information you voluntarily provide.

We only collect information that is reasonably necessary for the purpose for which it is provided.

Information collected automatically

When you use our website, certain technical and usage information may be collected automatically through hosting, security, analytics and similar technologies. This may include your IP address, approximate location, browser and device information, pages visited, time spent on the site, referring pages and interactions with website elements.

We use this information to understand how the website is used, maintain security, diagnose performance issues and improve the visitor experience.

Analytics and cookies

We use analytics and similar technologies to understand website performance and visitor behaviour. This may include measuring page views and interactions such as when a visitor begins engaging with the Needs Assessment form.

Analytics events must not contain the information entered into the form or other personally identifiable information.

Where Google Analytics or another analytics platform is connected to our Wix-managed website, relevant website interaction events may be forwarded to that platform for reporting and performance analysis.

Cookies and similar technologies may also be used for essential functionality, analytics, preferences and advertising measurement where those services are enabled. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

How we use your information

We may use personal information to:

• respond to enquiries and requests;
• arrange and conduct needs assessments;
• prepare proposals and recommendations;
• provide and manage our services;
• communicate with clients and prospective clients;
• improve our website, services and customer experience;
• analyse website and marketing performance;
• comply with legal and regulatory obligations;
• send marketing communications where the required consent or other lawful basis exists.

We do not sell or rent personal information.

Service providers and data sharing

We use trusted service providers to operate our website and business systems. These may process information on our behalf where necessary to provide their services.

Verified providers currently include:

Wix.com, which provides managed website hosting, CMS, forms and related business infrastructure used by this website.

Google, where Google Analytics or other Google services are connected for analytics and performance measurement.

We may also use specialist service providers where reasonably necessary to deliver our services. We require service providers to handle personal information appropriately and only for the purposes for which it is provided.

International data transfers

Some service providers may process or store information on servers located outside South Africa. Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable data-protection requirements.

Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records or to meet applicable legal and regulatory requirements.

Analytics information may be retained in aggregated or de-identified form for reporting and performance analysis.

Your rights

Under the Protection of Personal Information Act, 2013 (POPIA), you may have rights relating to the personal information we hold about you, including the right to request access to your information, request correction or deletion where appropriate, object to certain processing and withdraw consent for direct marketing.

If you believe your personal information has been processed unlawfully, you may also lodge a complaint with South Africa’s Information Regulator.

Children

Our website and services are intended for businesses and adults and are not directed at children. We do not knowingly collect personal information from children through this website. If we become aware that such information has been provided without the required authority or consent, we will take reasonable steps to remove it.

Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. No online system can provide an absolute guarantee of security, but we take appropriate steps to reduce the risks associated with processing personal information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations. The latest version will be published on this page with an updated effective date.

Contact

For questions about this Privacy Policy, or to request access to, correction of or deletion of personal information, contact us at hello@outofoffice.online.

Governing law

This Privacy Policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act, 2013 (POPIA).